| 基于模糊层次分析法的学科馆员服务质量评价 |
| |
| 引用本文： | 岳宝华,李素梅.基于模糊层次分析法的学科馆员服务质量评价[J].信阳农业高等专科学校学报,2010,20(1):122-124. |
| |
| 作者姓名： | 岳宝华 李素梅 |
| |
| 作者单位： | 1. 信阳农业高等专科学校,网络中心,河南,信阳,464000
2. 信阳师范学院,图书馆,河南,信阳,464000 |
| |
| 摘 要： | 根据高校学科馆员的服务质量具有多维性、模糊性的特点,以及目前评价方法存在的不足,构建起一个学科馆员服务质量评价指标层次结构模型。将模糊层次分析法(FAHP)和模糊综合评价两种方法结合起来,对学科馆员的服务质量进行定量的多因素综合评价,并结合实例说明了该方法的应用。
|
| 关 键 词： | 学科馆员 服务质量 模糊层次分析法 |
Subject librarian service quality evaluation in collage based on FAHP |
| |
| YUE Bao-hua,LI Su-mei.Subject librarian service quality evaluation in collage based on FAHP[J].Journal of Xinyang Agricultural College,2010,20(1):122-124. |
| |
| Authors: | YUE Bao-hua LI Su-mei |
| |
| Institution: | 1. Network Center of Xinyang Agricultural College, Xinyang,464000, China; 2. Library of Xinyang Normal University,Xinyang 464000 ,China) |
| |
| Abstract: | For the subject librarian service quality in college have general qualities of multi - dimension, uncertainty and there is a lack of prevalent evaluation methods ,this paper proposes a hierarchy model of evaluation factors in the service quality and combines fuzzy analytical hierarchy process （FAHP）with fuzzy comprehensive evaluation to realize quantitative evaluation for the subject librarian service quality in college, and its application is shown through a calculation case finally. |
| |
| Keywords: | subject librarian service quality FAHP |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
