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Quantitative and thematic analysis of complaints by clients against clinical veterinary practitioners in New Zealand |
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| Authors: | SJG Gordon DH Gardner JF Weston CF Bolwell J Benschop TJ Parkinson |
| Institution: | 1. School of Veterinary Science, Massey University, Palmerston North, New Zealand;2. School of Psychology, Massey University, Palmerston North, New Zealand |
| Abstract: | |
| Keywords: | Notifications complaints professionalism thematic analysis client expectations veterinarian |