| 提高实时咨询服务质量的有效途径 |
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| 引用本文： | 朱遐.提高实时咨询服务质量的有效途径[J].农业图书情报学刊,2005,17(11):46-49. |
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| 作者姓名： | 朱遐 |
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| 作者单位： | 中国农业科学院,农业信息研究所,北京,100081 |
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| 摘 要： | 从提高咨询员自身素质和分析用户需求特点两个方面探讨了提高实时咨询服务质量的有效途径。
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| 关 键 词： | 数字化参考咨询 虚拟参考咨询 实时咨询 |
| 文章编号： | 1002-1248（2005）10-0046-04 |
| 收稿时间： | 2005-07-13 |
| 修稿时间： | 2005年7月13日 |
Effective Approach to Increase the Quality of Real-Time Reference Service |
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| ZHU Xia.Effective Approach to Increase the Quality of Real-Time Reference Service[J].Journal of Library and Information Sciences in Agriculture,2005,17(11):46-49. |
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| Authors: | ZHU Xia |
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| Institution: | Agricultural Information Institute, Chinese Academy of Agricultural Sciences, Beijing 100081, China |
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| Abstract: | Effective approach to increase the quality of real-time reference service is discussed concerning the diathesis of consultants and the analysis of user demand. |
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| Keywords: | digital reference virtual reference online reference real-time reference |
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