| 基于LibQUAL＋评价模式的图书馆“用户满意度”调查与思考——以“浙江财经学院图书馆”为例 |
| |
| 引用本文： | 干冬力.基于LibQUAL＋评价模式的图书馆“用户满意度”调查与思考——以“浙江财经学院图书馆”为例[J].农业图书情报学刊,2009,21(10):127-130. |
| |
| 作者姓名： | 干冬力 |
| |
| 作者单位： | 浙江财经学院文献信息研究所,浙江,杭州,310018 |
| |
| 摘 要： | 基于LibQUAL＋图书馆服务质量评价模式,浙江财经学院图书馆开展了面向全校的＂用户满意度＂问卷调查。介绍了调查问卷的设计以及调查结果所反映的用户对图书馆服务的看法与期望,分析图书馆服务工作中存在的问题及差距,并提出相关建议。
|
| 关 键 词： | LibQUAL+ 图书馆 服务质量评价 用户调查 |
User Survey of Library Service Quality Referring to the LibQUAL+Project——Taking the Library of the Zhejiang University of Finance & Economics as an example |
| |
| GAN Dong-li.User Survey of Library Service Quality Referring to the LibQUAL+Project——Taking the Library of the Zhejiang University of Finance & Economics as an example[J].Journal of Library and Information Sciences in Agriculture,2009,21(10):127-130. |
| |
| Authors: | GAN Dong-li |
| |
| Institution: | GAN Dong-li(Institute of Bibliographic Information,Zhejiang University of Finance ＆ Economics,Hangzhou 310018,China) |
| |
| Abstract: | Referring to the Association of Research Library（ARL）’s LibQUAL＋project,Zhejiang University of Finance Economics Library organized and carried out the Library Service Quality Survey Project to the campus.This paper introduced questionnaire design and results gained.The author analyses these existing problems gained from the survey and offers some suggestions to these problems. |
| |
| Keywords: | LibQUAL+ |
| 本文献已被 维普 万方数据 等数据库收录！ |
